FAQs

FAQs for shipping

 

Q: Where you ship goods from?
We ship the goods from US.

Q: What is the shipping cost?
We offer free shipping to USA.

Q: What is the shipping time?
The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Free shipping in USA, and ETA 3-5 working days.

Q: How do I track my package?
You can track your parcel via the Confirmation Email.

Q: Which couriers do you use?
The courier companies we are cooperating with include DHL, FedEx, UPS and USPS, from which we will choose one for our customers according to the product size.

 

FAQs for payment & ordering

 

Q: How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your ow profile by clicking her to register.

Q: How to get a discount code?
You can subscribe to our email address or register your account and you will receive a discount.

Q: What payment terms you can accept?
We can accept Paypal, Visa, Mastercard etc.

Q: My payment was declined, why?
If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declining.

Solutions: Try a different credit card or try using PayPal as your checkout method.

Q: How to place an order?
It is easy to place an order on onafilter.com.
1. Add the item to your shopping cart
2. Proceed to check out
3. Check out with your Paypal or fill in your email and shipping address
4. Continue to payment method.
5. Complete order. 

Q: How do I cancel my order?
Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.

Q: Is my information is securing using this site?
Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Q: What if my address is wrong?
If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.

Q: How do I find the right filter model?
You can go to our website and enter your refrigerator model. If the website can't find the filter model that suits you, please let us know and provide your customer with your refrigerator model. We will contact you as soon as possible via email or live chat.

 

FAQs for return & refunds

 

Q: What items are returnable?
Within 30 days of order date:
In original condition: resell-able:
Unused or undamaged
In the original packaging

Q: How do I return a product?
Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.

Q: What is your refund policy?
Our complete return policy is located at the Refund Policy link at the bottom of the site.

Q: How will you refund me?
You can find our refund policy by the link The refund will go back onto the same card you used to place the order with us, Please allow 3-5 days for the funds to show in your account.

* If the payment is made by credit card, the refund will usually take 3-20 working days. But the specific time of arrival depends on the cardholder's bank.